What kind of customer service is that?!?! I work retail customer service, and that is not how you handle anything! She did not say, "I can honor that", "I apologize for the inconvenience", Nothing! It was terrible. Lauren was extremely rude and unprofessional, rolls her eyes, takes off twenty dollars, and says "It's all good, we're over it. My mom told her she would leave a copy of her license, name, number, and she could talk to the woman on the phone. Lauren said that she could not honor the discount because it would look fraudulent on her side and she could lose her job. My mom said that she has been on hold for 25 minutes and now on the phone they are saying that they are closing. She heard what was happening the whole time and didn't come up until we asked for her. Her name is Lauren and she is the assistant store manager. My mom asks for the manager, who turns out to be the girl who helped us in the beginning. My mom and I are both getting annoyed, frustrated, irritated, and fed up. Now we have been in the store for a half hour. So I do, get put on hold numerous times, have to repeat my story, etc. She said that other customers had that happen as well, and I should call customer care. She said "it should have come with a gift card". I told her that what I had just handed to her was all that I was given. So my mom and I go to the register and give the girl my coupon. She then was very helpful with showing me things on the floor. She said it worked on anything in VS and Pink and to just give it to the cashier. We first walked in and I asked the girl on the floor how to use the coupon and I showed it to her. There are much better VS stores with nicer, more pleasant and knowledgeable employees, and it's always worth the drive. The new manager Gigi is a real disappointment as well. Stay away from the Rochester, Minnesota Victoria's Secret store if you want to experience good quality customer service. Not only do the sales associates lack knowledge when it comes to their own in-store offers and promotions, they are RUDE and are unprofessional. Without her even thanking me for my business, I told her to check out the sign because it was misleading and might confuse other shoppers. Didn't even offer to go see the sign or apologize or nothing. She just looked at me like I had ruined her day, and then disregarded my comment and continued to ring them up. Another time, I pointed out to the counter girl how the bras should ring up for less because there was a sign RIGHT IN FRONT of them stating the sale price. They roll their eyes and look at me like I'm a criminal. By the time I got out to my car I realized she must have thrown the receipt away because it wasn't in my bag. I didn't bother arguing with her because we were already holding up the line, which is embarrassing enough. I wanted to return it, still had the original receipt, but the sales girl made up a lie about how "I am not allowed to return holiday-related items after the holiday has ended." WHAT. I bought a "holiday related" bra but it didn't fit. Horrible experience in store and by phone with someone who is supposed to make things right. They will never get any more of my money for products that are already overpriced, and some lack quality. BETTER YET.DO NOT SHOP AT VICTORIA'S SECRET. In case the gift has to be returned or exchanged, you do not want the recipient to go through this.Or at least, I hope you don't. So to those of you who may be thinking about purchasing items from there for Christmas presents, please make sure you get a gift receipt. The PJs were in a Victoria's Secret box and bag. The way I took that was she was insinuating that it could have been stolen. The corporate "no customer service" rep actually indirectly indicated that they had no way of knowing that the product had even been purchased. Spend it where you are appreciated and treated with courtesy. I guess the reason I'm writing is because I am so infuriated and have never been so humiliated in my life as I was in the store, and to please warn others who may be thinking about shopping for their friends, family or loved ones at Victoria's Secret for Christmas or any other occasion. To me this is stealing from a customer by Victoria's Secret. That is not what my friend paid for the pajamas, plus all I want is just to EXCHANGE the size. She said it was $19.99 but she would give me a $34.99 credit in-store. I called corporate "customer no service", and was told that their policy is "without a receipt you are given the lowest price this product has been sold at". The purchase was made approximately 3 weeks ago.
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